Job Description
Join our award-winning customer service team in Colorado Springs and kickstart your career with comprehensive paid training! We're seeking passionate individuals to deliver exceptional support to local clients while developing valuable professional skills. Enjoy competitive compensation, flexible scheduling, and clear advancement pathways within our rapidly growing organization. Our supportive environment ensures you'll thrive with hands-on mentorship and ongoing development opportunities.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Utilize CRM systems to document interactions and track resolutions
- Collaborate with technical teams to troubleshoot complex issues
- Maintain detailed knowledge of products/services through continuous learning
- Identify upsell opportunities to enhance customer satisfaction
- Meet/exceed performance metrics for call handling and resolution times
- Participate in weekly training sessions to sharpen skills
Qualifications
- High school diploma or equivalent (college preferred)
- 0-2 years of customer service experience (fresh graduates welcome)
- Strong communication and active listening abilities
- Proficient in Microsoft Office and basic tech troubleshooting
- Ability to work rotating shifts including weekends
- Positive attitude and problem-solving mindset
- U.S. work authorization and clean background check