Job Description
Join our dynamic team at Boston Customer Solutions for an immediate full-time Customer Service Representative position! We're hosting a hiring event for motivated individuals ready to excel in a fast-paced environment. As a key member of our customer experience team, you'll deliver exceptional service while building lasting relationships with clients. Enjoy competitive pay, comprehensive benefits, and growth opportunities in the heart of Boston.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism
- Resolve customer issues efficiently while maintaining high satisfaction scores
- Update and maintain accurate customer records in CRM systems
- Collaborate with team members to ensure seamless service delivery
- Meet/exceed performance metrics for call volume and resolution times
- Process orders, returns, and payment transactions accurately
- Participate in ongoing training to enhance product knowledge and skills
Qualifications
- High school diploma or equivalent; college degree preferred
- Minimum 1 year customer service experience
- Exceptional verbal/written communication skills
- Strong problem-solving abilities and patience
- Proficiency with Microsoft Office and CRM software
- Ability to multitask in a fast-paced environment
- Positive attitude and willingness to learn
- Must pass background check and drug screening