Job Description
Join Our Memphis Hiring Event for Night Shift Customer Service Roles!
Global Solutions Group is seeking dedicated Customer Service Representatives to join our dynamic night shift team in Memphis. This is your opportunity to launch a rewarding career in customer support with competitive compensation and growth opportunities. As a CSR, you'll be the voice of our brand, delivering exceptional service to clients across multiple industries. Our Memphis location offers modern facilities, comprehensive training, and a supportive team environment designed for your success. On-the-spot interviews available during our hiring event!
Responsibilities
- Handle high-volume inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and account-related issues with empathy and efficiency
- Document interactions accurately in CRM systems while maintaining data quality
- Collaborate with cross-functional teams to resolve complex customer escalations
- Meet/exceed performance metrics including CSAT, AHT, and FCR targets
- Participate in continuous improvement initiatives to enhance service quality
Qualifications
- Minimum 1 year customer service experience in call center or support role
- Strong typing skills (40+ WPM) and proficiency with CRM software (Salesforce preferred)
- Exceptional communication skills with clear, professional phone etiquette
- Ability to work independently in a fast-paced night shift environment
- High school diploma or equivalent; college degree preferred
- Problem-solving mindset with ability to navigate complex customer scenarios
- Flexibility to work weekends/holidays as required by business needs