Job Description
Join Atlanta Customer Solutions as a Customer Service Representative and become an essential part of our dynamic team! We're hosting an exclusive hiring event for motivated individuals ready to deliver exceptional service to our local community. This is your opportunity to launch your career in a supportive environment with competitive pay and immediate start dates.
As a key member of our Atlanta-based team, you'll be the voice of our brand, resolving inquiries with professionalism and empathy. We provide comprehensive training and a collaborative culture focused on growth and recognition. If you're passionate about helping others and thrive in fast-paced settings, apply today to secure your spot at our hiring event!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, product, and service issues with efficiency
- Document interactions in CRM systems with precision
- Collaborate with support teams to resolve complex cases
- Meet/exceed performance metrics for call quality and resolution time
- Participate in ongoing training to enhance product knowledge
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience
- Strong communication and problem-solving skills
- Proficiency with CRM software (e.g., Salesforce, Zendesk)
- Ability to multitask in a fast-paced environment
- Positive attitude and resilience under pressure
- Authorized to work in the United States
- Availability for on-site hiring event (Oct 15th)