Job Description
Join our award-winning customer service team in Charlotte, NC! We're hiring immediately for motivated individuals to deliver exceptional customer experiences. Enjoy competitive pay, comprehensive benefits, and a supportive team environment. No experience required—training provided!
Why work with us? We offer:
- Immediate start date
- Health/dental/vision insurance
- 401(k) with company match
- Paid time off
- Career growth opportunities
Responsibilities
- Handle 50-80 inbound/outbound calls daily
- Resolve customer inquiries using CRM tools
- Document interactions accurately in Salesforce
- Meet/exceed performance metrics (CSAT, AHT)
- Collaborate with team to improve processes
- Adhere to compliance protocols
- Participate in ongoing training
Qualifications
- High school diploma or equivalent
- Strong communication skills
- Ability to type 35+ WPM
- Basic computer proficiency
- Customer-focused mindset
- Reliable internet connection
- Flexible schedule availability