Job Description
Join Boston's premier customer service team with immediate openings! We're seeking passionate individuals to deliver exceptional support experiences for Fortune 500 clients. Our award-winning training program ensures rapid career growth, with opportunities for advancement within 6 months. Enjoy a collaborative environment in downtown Boston with flexible scheduling options and comprehensive benefits. Apply today to start your career in customer service excellence!
Responsibilities
- Resolve customer inquiries via phone, email, and chat channels with 95% satisfaction rate
- Process orders, returns, and account modifications using Salesforce CRM
- Collaborate with technical teams to resolve complex escalations
- Document interactions accurately in compliance with data security protocols
- Contribute to process improvement initiatives
- Maintain performance metrics including AHT and CSAT targets
Qualifications
- High school diploma or equivalent (college degree preferred)
- Minimum 1 year customer service experience in high-volume environment
- Proficiency in CRM platforms (Salesforce/Zendesk)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including evenings/weekends
- Strong attention to detail and problem-solving aptitude
- Valid work authorization and background clearance