Job Description
Join our award-winning call center team in Houston and start your career immediately! We're seeking dynamic individuals to deliver exceptional customer experiences through phone, chat, and email support. Enjoy competitive pay, comprehensive training, and a vibrant team environment where your contributions matter. No experience necessary – we provide all the tools you need to succeed!
Our Houston facility offers modern amenities, flexible scheduling options, and clear advancement pathways. With immediate start positions available, you could begin earning in days. Apply now to become part of Houston's fastest-growing customer service network!
Responsibilities
- Handle 50-80 daily customer inquiries via phone, email, and chat channels
- Resolve billing, technical, and service issues with first-call resolution focus
- Document all interactions in Salesforce CRM with 100% accuracy
- Meet/exceed KPIs including CSAT (90%+), AHT (180 sec), and FCR (85%) targets
- Collaborate with tier-2 support for complex escalations
- Participate in daily huddles and quarterly performance reviews
- Maintain HIPAA/GDPR compliance for all customer data
Qualifications
- High school diploma or GED required (college preferred)
- Minimum 6 months customer service experience (call center ideal)
- Typing speed: 40+ WPM with 95% accuracy
- Proficient in Microsoft Office and CRM software
- Fluent English with clear neutral accent
- Ability to work flexible shifts including nights/weekends
- Pass background check and drug screening
- Valid Texas ID or driver's license