Job Description
Join our award-winning customer service team and start your career immediately! ConnectSolutions Inc. is seeking passionate individuals to deliver exceptional support experiences. Enjoy competitive pay, comprehensive training, and a supportive environment where your contributions are valued. Start as early as next week!
We offer:
- Flexible day/night shift options
- Free parking and public transport reimbursement
- Health benefits (medical/dental/vision) after 60 days
- Performance-based bonuses and advancement opportunities
Responsibilities
- Handle inbound/outbound customer inquiries via phone and chat
- Resolve billing, technical, and account issues efficiently
- Document interactions in CRM system with 100% accuracy
- Meet/exceed quality and productivity targets (25+ calls/day)
- Collaborate with team to improve customer satisfaction metrics
- Adhere to PCI compliance standards for sensitive data
Qualifications
- High school diploma or equivalent required
- 6+ months customer service or call center experience
- Strong typing skills (40+ WPM) and computer proficiency
- Exceptional communication and conflict resolution abilities
- Ability to work flexible shifts including weekends
- Must pass background check and drug screening
- Bilingual (Spanish) candidates preferred