Job Description
Join CityConnect Solutions as a Local Customer Service Representative and transform how communities connect! We're seeking passionate individuals to deliver exceptional support to Boston and New York residents while enjoying weekend flexibility with full-time remote work.
As a cornerstone of our community-focused team, you'll handle inquiries from local businesses and residents through multiple channels. This isn't just a job – it's your chance to make tangible impacts while building a career with growth opportunities and comprehensive benefits.
What We Offer:
- Competitive hourly pay ($22-$28) plus performance bonuses
- Full-time remote position with weekend shifts
- Comprehensive health, dental, and vision benefits
- Professional development stipend
- Home office equipment reimbursement
Responsibilities
- Resolve customer inquiries via phone, email, and chat for Boston/NY clients
- Manage local service requests and troubleshoot technical issues
- Update customer profiles and document interactions in CRM system
- Collaborate with cross-functional teams to resolve complex cases
- Maintain 95% customer satisfaction score through quality service
- Participate in quarterly training on local regulations and services
- Identify trends in customer feedback to improve service delivery
Qualifications
- High school diploma or equivalent; college degree preferred
- 2+ years customer service experience with remote work
- Excellent communication skills and cultural awareness
- Proficiency with CRM software (Salesforce/Zendesk)
- Ability to work independently with minimal supervision
- Strong problem-solving and conflict resolution abilities
- Availability for weekend shifts (Sat/Sun) + holidays
- Quiet home office with reliable high-speed internet