Job Description
Join our award-winning customer service team in Virginia Beach! We're seeking passionate individuals to deliver exceptional support experiences while building meaningful customer relationships. Enjoy competitive pay, comprehensive benefits, and a dynamic work environment focused on your growth. Immediate openings available – apply today to start your career with us!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve billing, technical, and service issues using CRM tools and knowledge bases
- Document interactions accurately in customer management systems
- Collaborate with technical teams to escalate complex issues
- Meet/exceed performance metrics including first-call resolution and satisfaction scores
- Participate in ongoing training to enhance product knowledge
- Contribute to team improvement initiatives
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service or call center experience
- Strong communication and active listening skills
- Proficiency with CRM software and Microsoft Office Suite
- Ability to multitask in fast-paced environments
- Problem-solving mindset with attention to detail
- Flexibility to work evenings/weekends as needed
- Positive attitude and team player mentality