Job Description
Join our dynamic team at Global Solutions Inc. as a Customer Service Representative and become the face of our brand! We're hosting an exclusive hiring event for motivated individuals in Atlanta, GA seeking immediate full-time opportunities. In this role, you'll deliver exceptional support to our diverse clientele, resolve inquiries with empathy and efficiency, and contribute to our award-winning service culture. Enjoy competitive compensation, comprehensive training, and a supportive environment where your growth is prioritized. Immediate start dates available!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat channels
- Resolve product/service issues using CRM tools and knowledge base resources
- Document interactions accurately in customer relationship management systems
- Collaborate with technical teams to resolve complex customer escalations
- Meet performance metrics including call quality and resolution times
- Contribute to continuous improvement initiatives
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in a fast-paced environment
- Proficiency with CRM software (Salesforce experience a plus)
- Exceptional communication and problem-solving skills
- Ability to multitask and adapt to changing priorities
- Positive attitude and commitment to customer satisfaction
- Available to work flexible shifts including evenings/weekends