Job Description
Join our award-winning team as an Immediate Hire Customer Service Representative in Virginia Beach! We're hosting a hiring event for motivated professionals ready to deliver exceptional customer experiences. Enjoy competitive pay, comprehensive benefits, and rapid onboarding. No experience required – full training provided!
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Process orders, returns, and exchanges while maintaining accuracy
- Document interactions in CRM systems with precision
- Collaborate with support teams to resolve complex issues
- Meet/exceed performance metrics including CSAT and FCR
- Participate in continuous improvement initiatives
Qualifications
- High school diploma or equivalent (college preferred)
- Minimum 1 year customer service experience
- Proficiency with Microsoft Office and CRM tools
- Exceptional communication and problem-solving skills
- Ability to work flexible shifts including weekends
- Positive attitude and resilience under pressure
- US work authorization required