Job Description
Join our award-winning customer experience team at NexusConnect Solutions! We're seeking passionate Customer Service Representatives to deliver exceptional support from the comfort of your Ohio home. Enjoy competitive pay, comprehensive benefits, and a flexible remote work environment while making a tangible impact on our clients' success.
What You'll Love:
- 100% remote work setup with company-provided equipment
- Health, dental, vision insurance + 401(k) matching
- Professional development stipend and career advancement paths
- Collaborative virtual team culture with quarterly in-person meetups
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95% satisfaction rate
- Document interactions in CRM system with 100% accuracy
- Collaborate with technical teams to resolve complex product issues
- Proactively identify upsell opportunities for premium services
- Meet/exceed monthly performance metrics (handle time, CSAT)
- Contribute to process improvement initiatives
- Maintain detailed knowledge of product updates and policies
Qualifications
- Minimum 2 years customer service experience in tech/retail
- Proficient in CRM platforms (Salesforce preferred)
- Exceptional written and verbal communication skills
- Self-motivated with home office setup capability
- Ability to work flexible hours (including evenings/weekends)
- Ohio residency required for tax purposes
- High-speed internet connection (minimum 50 Mbps)