Job Description
Join our award-winning customer service team in Kansas City and start your career immediately! Premier Solutions Group is seeking passionate Customer Service Representatives to deliver exceptional support experiences. As a key member of our support ecosystem, you'll resolve inquiries, build client relationships, and drive satisfaction metrics. We offer comprehensive training, flexible scheduling, and rapid advancement opportunities for high performers. Immediate start available for qualified candidates!
Responsibilities
- Resolve customer inquiries via phone, email, and chat channels
- Document interactions and update CRM systems with precision
- Collaborate with technical teams to resolve complex issues
- Meet/exceed performance metrics (CSAT, FCR, AHT)
- Identify upsell opportunities for service enhancements
- Participate in ongoing training and process improvements
Qualifications
- High school diploma or equivalent (college preferred)
- Minimum 6 months customer service experience
- Proficiency in CRM systems (Salesforce/Zendesk)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts (including weekends)
- Type 40+ WPM with 98% accuracy
- Pass background/drug screening