Job Description
Join our dynamic team as a Customer Service Representative and start your career immediately! We're seeking passionate individuals to deliver exceptional support to our valued clients. This is a direct-hire opportunity with competitive benefits and growth potential in Austin's thriving business district.
Why Join Us?
• Competitive hourly pay + performance bonuses
• Comprehensive health benefits (Day 1)
• Paid training and career development
• Flexible scheduling options
• Modern, collaborative workspace
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with technical teams to resolve complex issues
- Meet/exceed performance metrics (CSAT, resolution time)
- Identify upsell opportunities and contribute to revenue growth
- Participate in weekly training sessions to enhance product knowledge
- Maintain detailed knowledge of company products and services
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience required
- Exceptional verbal/written communication skills
- Proficient with CRM software (Salesforce, Zendesk)
- Ability to multitask in fast-paced environment
- Strong problem-solving and conflict resolution abilities
- Must pass background check and drug screen
- Immediate availability to start