Job Description
Join our award-winning customer service team in Fort Worth and make a real impact in your community! We're seeking passionate individuals to deliver exceptional support during weekend shifts. Enjoy a competitive hourly rate, comprehensive training, and a supportive work environment that values your growth. This is your opportunity to develop valuable skills while helping local residents thrive. Apply today for our upcoming hiring event!
Responsibilities
- Handle incoming customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve billing issues, service disruptions, and account-related concerns efficiently
- Document interactions accurately in our CRM system while maintaining data integrity
- Collaborate with technical teams to resolve complex customer problems
- Meet/exceed performance metrics including resolution times and customer satisfaction scores
- Participate in weekend shift rotations (Saturday/Sunday 8am-8pm)
Qualifications
- High school diploma or equivalent; college degree preferred
- Minimum 1 year customer service experience in a call center or retail environment
- Exceptional communication and active listening skills
- Proficient with Microsoft Office Suite and CRM software
- Ability to multitask in a fast-paced environment
- Flexibility to work weekends and holidays as required
- Positive attitude and commitment to continuous learning