Job Description
Join our award-winning customer experience team in Chicago and become the voice of our brand! We're seeking passionate individuals to deliver exceptional support to our local community. Enjoy a collaborative environment with competitive benefits, professional growth opportunities, and the chance to make a real impact. Hiring Event on June 15th - Apply now to secure your spot!
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Process orders, returns, and service requests while maintaining accuracy
- Document interactions in CRM systems and identify process improvement opportunities
- Collaborate with cross-functional teams to resolve complex issues
- Meet/exceed performance metrics including CSAT and resolution times
- Proactively educate customers on products/services
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience in a fast-paced environment
- Exceptional communication and active listening skills
- Proficiency with CRM software (Salesforce experience a plus)
- Ability to multitask and prioritize in a dynamic setting
- Strong problem-solving and conflict resolution abilities
- Must be authorized to work in the US
- Availability for flexible shifts including weekends