Job Description
Join our award-winning team as a Customer Service Representative in Pittsburgh! We're seeking motivated individuals for immediate hire with comprehensive paid training. This is your chance to launch a rewarding career in customer support with a company that values growth and development. Enjoy competitive pay, flexible scheduling, and a supportive team environment. No prior experience required – we provide all the tools you need to succeed!
Responsibilities
- Handle inbound/outbound customer calls and resolve inquiries with empathy and efficiency
- Utilize CRM systems to document interactions and track customer satisfaction metrics
- Collaborate with team members to resolve complex customer issues
- Process orders, returns, and service requests accurately
- Identify upsell opportunities to enhance customer experience
- Maintain detailed records of customer interactions and resolutions
- Adhere to company policies and regulatory compliance standards
Qualifications
- High school diploma or equivalent (college degree preferred)
- Strong communication and interpersonal skills
- Ability to work in a fast-paced environment
- Basic computer proficiency and typing skills (35+ WPM)
- Problem-solving aptitude and patience
- Positive attitude and customer-focused mindset
- Reliable transportation to Pittsburgh location
- Ability to pass background check and drug screening