Job Description
Join MetroConnect Solutions for an exciting weekend shift opportunity in our Minneapolis call center! We're hosting a dedicated hiring event for motivated individuals seeking flexible weekend hours while making a meaningful impact. As a leader in customer experience, we offer competitive compensation, comprehensive training, and a supportive team environment. Perfect for students, parents, or professionals seeking weekend-only work with growth potential into full-time roles. Apply today to secure your spot at our exclusive hiring event!
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve customer inquiries regarding products/services using CRM tools
- Meet/exceed performance metrics for call quality and resolution time
- Document interactions accurately in our customer database system
- Collaborate with team members to ensure seamless service delivery
- Adhere to compliance protocols and data security standards
Qualifications
- High school diploma or equivalent required
- Minimum 1 year customer service/call center experience preferred
- Strong communication and active listening skills
- Ability to type 30+ WPM with computer proficiency
- Flexibility to work Saturdays and Sundays (5:00 AM - 5:00 PM)
- Problem-solving mindset with conflict resolution abilities
- Must pass background check and drug screening