Job Description
Join our award-winning customer support team and make an immediate impact! GlobalConnect Solutions is seeking passionate Customer Service Representatives for our Denver headquarters. We're offering immediate start positions with competitive pay and comprehensive benefits. As the first point of contact for our Fortune 500 clients, you'll deliver exceptional experiences while working in a modern, collaborative environment.
Why join us?
- Start work within 48 hours of application
- Comprehensive training program
- Health, dental, and vision insurance
- 401(k) with company match
- Tuition reimbursement program
Responsibilities
- Handle 50+ inbound/outbound customer calls daily with professionalism and empathy
- Resolve billing inquiries, technical issues, and product questions using CRM tools
- Document all interactions in Salesforce with 100% accuracy
- Meet/exceed monthly KPIs for resolution time (avg. 5 min/call) and CSAT scores
- Collaborate with technical teams to escalate complex issues
- Participate in weekly coaching sessions to enhance skills
- Identify upsell opportunities for premium services
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience in high-volume environment
- Proficient with CRM platforms (Salesforce/Zendesk)
- Exceptional verbal communication skills
- Type 45+ WPM with 98% accuracy
- Ability to work flexible shifts (including weekends)
- Pass background check and drug screening
- Authorized to work in the US immediately