Job Description
Join our award-winning team at CustomerFirst Solutions for an exclusive hiring event in Mesa, AZ! We're seeking passionate Full-Time Call Center Agents to deliver exceptional customer experiences. Enjoy competitive pay, comprehensive benefits (medical/dental/vision), paid training, and career advancement opportunities. Work in a modern, supportive environment with flexible scheduling and performance bonuses. No experience required – we provide all training!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries, billing issues, and technical support
- Document interactions accurately in CRM systems
- Meet/exceed KPIs for call quality and customer satisfaction
- Collaborate with team members to improve service delivery
- Adhere to compliance protocols and data security standards
- Participate in ongoing product knowledge training
Qualifications
- High school diploma or equivalent
- Strong communication and active listening skills
- Ability to multitask in a fast-paced environment
- Basic computer proficiency (typing 30+ WPM)
- Positive attitude and problem-solving mindset
- Reliable transportation to Mesa location
- Flexible availability (including evenings/weekends)