Job Description
Join our award-winning team as a Customer Service Representative and start your career immediately! We're seeking dynamic professionals to deliver exceptional customer experiences in Cleveland, OH, and Florida. Enjoy competitive pay, comprehensive training, and a supportive environment where your growth matters. Don't wait—apply today and begin your journey with us!
Responsibilities
- Handle high-volume inbound/outbound calls, emails, and chats with empathy and professionalism
- Resolve customer inquiries, complaints, and billing issues efficiently
- Document interactions accurately in CRM systems while maintaining confidentiality
- Collaborate with cross-functional teams to ensure seamless service delivery
- Meet performance metrics including CSAT scores and resolution times
- Proactively identify upsell opportunities to enhance customer value
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience or proven transferable skills
- Exceptional verbal/written communication and active listening abilities
- Proficiency in multitasking and navigating CRM software
- Strong problem-solving skills with a customer-first mindset
- Ability to work flexible shifts including evenings/weekends
- Basic computer literacy with typing speed of 35+ WPM