Job Description
Join our award-winning customer service team in the heart of Manhattan! ConnectCorp Solutions is seeking passionate individuals for immediate full-time Customer Service Representative roles with comprehensive paid training. No experience required – we'll equip you with all tools needed to succeed. Enjoy competitive pay, benefits package, and career growth opportunities in a dynamic environment.
Responsibilities
- Deliver exceptional customer support via phone, email, and chat
- Resolve inquiries efficiently using CRM systems
- Document interactions and maintain accurate records
- Collaborate with cross-functional teams to resolve complex issues
- Meet/exceed performance metrics for response times and satisfaction
- Identify opportunities to improve customer experience
- Participate in ongoing training and skill development
Qualifications
- High school diploma or equivalent (college degree preferred)
- Strong communication and active listening skills
- Ability to navigate multiple software systems simultaneously
- Empathy and patience in high-pressure situations
- Typing speed of 40+ WPM with accuracy
- Flexibility to work rotating shifts including weekends
- Professional demeanor and problem-solving mindset
- Valid work authorization in the United States