Job Description
Join our award-winning call center team in the heart of Washington DC! Capital Connect Solutions is hosting an exclusive hiring event for passionate individuals seeking dynamic customer service careers. We offer competitive compensation, comprehensive benefits, and clear growth pathways in a supportive environment.
Event Details:
• Date: October 28, 2023
• Time: 10:00 AM - 4:00 PM
• Location: 1400 K Street NW, Washington DC
• Walk-ins welcome, but appointments preferred!
Why Join Us?
• Industry-leading training program
• Medical/dental/vision benefits
• Performance-based bonuses
• Tuition reimbursement opportunities
• Modern downtown workspace with metro access
Responsibilities
- Handle 50-80 inbound/outbound calls daily with exceptional professionalism
- Resolve customer inquiries regarding billing, services, and technical support
- Meet/exceed performance metrics (call quality, resolution rate, CSAT)
- Document interactions accurately in Salesforce CRM system
- Collaborate with team leads to optimize service delivery
- Participate in quarterly product knowledge workshops
- Uphold strict compliance with FCC and industry regulations
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service or call center experience
- Exceptional verbal communication and active listening skills
- Proficiency with CRM software and Microsoft Office Suite
- Ability to work flexible shifts (including evenings/weekends)
- Strong problem-solving and conflict resolution abilities
- Must pass background check and drug screening
- Washington DC residency required (or willing to relocate)