Job Description
Join our award-winning call center team in Jacksonville, FL! We're hiring immediately for motivated Customer Service Representatives to deliver exceptional client experiences. Enjoy competitive pay, comprehensive benefits, and rapid advancement opportunities. Our upcoming hiring event also covers Illinois locations – inquire about remote options!
What you'll love: Fast-paced environment with performance-based incentives, paid training, and flexible scheduling. No experience? No problem! We invest in talent with career growth paths to supervisory and specialist roles.
Responsibilities
- Handle 50-80 inbound/outbound calls daily with professionalism and empathy
- Resolve customer inquiries using CRM tools within SLA targets
- Document interactions accurately in Salesforce and Zendesk systems
- Meet/exceed KPIs: CSAT (95%+), AHT (under 3:30), FCR (85%+)
- Collaborate with team leads to optimize service protocols
- Participate in weekly performance reviews and skill workshops
- Uphold PCI compliance during payment processing interactions
Qualifications
- High school diploma or equivalent (GED accepted)
- 1+ years customer service or call center experience preferred
- Typing speed: 35+ WPM with 98% accuracy
- Proficient in Microsoft Office and CRM platforms
- Ability to adapt to shift schedules (days/evenings/weekends)
- Clear communication skills in English (bilingual a plus)
- Pass background check and drug screening