Job Description
Join Austin Connect Solutions and launch your career in customer service! We're seeking enthusiastic individuals with no prior experience for our dynamic call center team. Enjoy comprehensive paid training, competitive hourly wages, and immediate start opportunities. Build valuable skills while supporting our clients with professionalism and care. Why Choose Us? • Industry-leading onboarding program • Flexible day/night shift options • Career advancement pathways • Modern downtown Austin workspace • Comprehensive benefits package including health insurance and retirement plans. Ready to grow your career? Apply today!
Responsibilities
- Handle inbound/outbound customer inquiries with empathy and professionalism
- Resolve customer issues using CRM tools and established protocols
- Meet performance metrics for call volume and resolution efficiency
- Document interactions accurately in our customer database
- Collaborate with team members to ensure seamless service delivery
- Adhere to compliance standards and security protocols
Qualifications
- High school diploma or equivalent (no college degree required)
- Excellent verbal communication and active listening skills
- Basic computer proficiency (typing 25+ WPM)
- Positive attitude and ability to thrive in a fast-paced environment
- Reliable transportation to our downtown Austin location
- Flexible availability for rotating shifts (including weekends)