Job Description
Join our award-winning team at Coastal Solutions Group as a Customer Service Representative! We're hosting an exclusive hiring event for motivated individuals ready to launch their careers in customer excellence. Enjoy competitive pay, comprehensive benefits, and a supportive work environment in sunny Virginia Beach. No experience necessary – we provide paid training!
Responsibilities
- Handle inbound/outbound calls and digital communications with professionalism
- Resolve customer inquiries and complaints efficiently
- Document interactions in CRM systems with precision
- Collaborate with team members to improve service quality
- Meet/exceed performance metrics for customer satisfaction
- Participate in ongoing training programs
Qualifications
- High school diploma or equivalent
- Exceptional verbal/written communication skills
- Strong problem-solving abilities
- Proficient with basic computer applications
- Ability to work flexible shifts including weekends
- Positive attitude and customer-first mindset