Job Description
Join our award-winning team as a Customer Service Representative in Detroit! We're seeking motivated individuals to deliver exceptional client experiences through inbound/outbound calls, chats, and emails. No experience required – we provide comprehensive paid training to build your skills in communication, problem-solving, and CRM systems. Enjoy competitive pay, flexible scheduling, and career growth opportunities in a supportive environment. Become part of Detroit's premier customer service hub!
Responsibilities
- Handle high-volume customer inquiries via phone, email, and chat
- Resolve billing, technical, and service-related issues
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics for call quality and resolution time
- Collaborate with team members to improve service processes
- Identify upsell opportunities for premium services
Qualifications
- High school diploma or equivalent (GED)
- Strong communication and active listening skills
- Ability to type 30+ WPM with accuracy
- Proficient in basic computer applications
- Empathetic and patient problem-solving approach
- Reliable internet connection for remote options
- Passion for helping others and learning new technologies