Job Description
Join our award-winning team as a Customer Service Representative in Atlanta! We're hosting an exclusive hiring event for motivated individuals seeking immediate full-time opportunities. As a key member of our support division, you'll deliver exceptional service to our diverse client base while enjoying competitive pay, comprehensive benefits, and rapid career growth. No experience? No problem – we provide paid training! Apply today to secure your spot at our next hiring event.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with exceptional professionalism
- Document interactions and maintain accurate case histories in CRM systems
- Collaborate with technical teams to resolve complex escalations
- Meet/exceed performance metrics for resolution time and customer satisfaction
- Identify opportunities to improve service processes and customer experience
- Participate in ongoing training to enhance product knowledge and skills
- Support special projects during peak seasons or company initiatives
Qualifications
- High school diploma or equivalent required
- Minimum 6 months customer service experience preferred
- Strong verbal/written communication skills in English
- Proficiency with Microsoft Office and CRM software
- Ability to multitask in fast-paced environments
- Positive attitude with problem-solving aptitude
- Reliable transportation for in-person hiring event
- Flexibility to work evenings/weekends as needed