Job Description
Join Sacramento Connect Solutions for an immediate hire opportunity as a Customer Service Representative! We're seeking dynamic individuals to deliver exceptional service in our state-of-the-art call center. Enjoy competitive pay, comprehensive benefits, and a supportive team environment. Don't miss our exclusive hiring event for Georgia-based candidates! Apply today to start your rewarding career path.
Responsibilities
- Handle inbound/outbound customer calls with empathy and professionalism
- Resolve inquiries, complaints, and technical issues efficiently
- Document interactions accurately in CRM systems
- Meet performance metrics including call handling time and CSAT
- Collaborate with team members to enhance service quality
- Participate in ongoing training programs
- Maintain detailed knowledge of products/services
Qualifications
- High school diploma or equivalent (required)
- Minimum 6 months customer service experience
- Strong verbal/written communication skills
- Ability to type 30+ WPM with high accuracy
- Proficient with Windows applications
- Flexible schedule availability (including weekends)
- Problem-solving and multitasking abilities
- Positive attitude under pressure