Job Description
Join ConnectCare Solutions as a Night Shift Customer Service Representative and kickstart your career with comprehensive paid training! We're seeking dedicated professionals to deliver exceptional customer support during our evening hours (10 PM - 6 AM). This role offers competitive pay, advancement opportunities, and a supportive team environment. Perfect for night owls looking for stable employment with growth potential in Wichita's thriving service sector.
Responsibilities
- Handle inbound/outbound customer inquiries via phone and digital channels
- Resolve billing, technical, and service-related issues efficiently
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (e.g., CSAT, AHT)
- Collaborate with team leads to improve service quality
- Adhere to HIPAA/PCI compliance protocols
Qualifications
- High school diploma or equivalent (college preferred)
- 6+ months customer service or call center experience
- Strong verbal/written communication skills
- Ability to work flexible night shifts (10 PM - 6 AM)
- Basic computer proficiency (Windows, CRM systems)
- Problem-solving and conflict resolution abilities
- Reliable transportation for night shift commute