Job Description
Join our award-winning customer service team at CustomerFirst Solutions! We're hosting an exclusive hiring event for immediate openings in Oklahoma City. As a Customer Service Representative, you'll be the face of our brand, delivering exceptional support to our valued clients. Enjoy competitive pay, comprehensive benefits, and a supportive work environment designed for growth. Apply today and start your new career tomorrow!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with 95%+ satisfaction rate
- Resolve billing, technical, and account issues using CRM systems
- Document interactions accurately in Salesforce and escalate complex cases
- Meet/exceed daily performance metrics (20+ calls, 85% resolution rate)
- Contribute to team improvement through feedback and training participation
- Maintain HIPAA/GDPR compliance for sensitive customer data
Qualifications
- Minimum 1 year customer service or call center experience
- Proficiency with CRM software (Salesforce/Zendesk) and MS Office
- Exceptional verbal/written communication skills in English
- Ability to type 40+ WPM with 98% accuracy
- High school diploma or equivalent (college preferred)
- Available for flexible shifts (evenings/weekends as needed)
- Positive attitude and problem-solving mindset