Job Description
Join our award-winning team at Apex Connect Solutions as a Customer Service Representative in Jacksonville, FL! We're hosting an exclusive immediate hire hiring event for motivated individuals ready to launch their careers in customer service. No experience necessary – we provide comprehensive training and career growth opportunities.
Why Work With Us?
- Same-day interview & job offers
- Comprehensive paid training
- Competitive benefits package
- Advancement into leadership roles
- Modern downtown Jacksonville facility
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and service issues with empathy
- Document interactions in CRM systems with 100% accuracy
- Meet/exceed KPIs: 25+ calls/day, 90% CSAT score
- Collaborate with tech teams for complex escalations
- Participate in quarterly performance reviews
Qualifications
- High school diploma or GED required
- Basic computer proficiency (typing 30+ WPM)
- Clear communication skills in English
- Ability to work flexible shifts (evenings/weekends)
- Pass background/drug screening
- Valid government-issued ID