Job Description
Join our dynamic team at ConnectCare Solutions as a Customer Service Representative and start immediately! We're seeking passionate individuals to deliver exceptional support to our valued clients in a fast-paced, rewarding environment. Enjoy competitive pay, comprehensive training, and opportunities for growth in one of Pennsylvania's most vibrant cities.
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Collaborate with team members to escalate complex issues
- Meet/exceed performance metrics (call quality, resolution time)
- Participate in ongoing training programs
- Identify upsell opportunities while maintaining customer satisfaction
Qualifications
- High school diploma or equivalent
- Minimum 6 months customer service experience
- Strong communication and active listening skills
- Proficient with Microsoft Office and CRM software
- Ability to multitask in high-pressure situations
- Reliable transportation and consistent attendance
- Positive attitude with problem-solving mindset