Job Description
Join our award-winning call center team in Memphis, TN and start your career immediately! We're seeking energetic customer service professionals to deliver exceptional experiences for Fortune 500 clients. Enjoy competitive pay, comprehensive benefits, and paid training. No experience required – we provide all necessary skills development. Work in a modern downtown facility with flexible scheduling and advancement opportunities.
Responsibilities
- Handle inbound/outbound calls for high-profile clients
- Resolve customer inquiries using CRM systems
- Meet performance metrics (AHT, CSAT, FCR)
- Document interactions in Salesforce/Zendesk
- Collaborate with team on process improvements
- Adhere to compliance protocols (PCI, HIPAA)
Qualifications
- High school diploma or equivalent
- Strong communication skills
- Basic computer proficiency
- Ability to multitask in fast-paced environment
- Positive attitude and customer-first mindset
- Reliable transportation to downtown Memphis