Job Description
Join our award-winning customer service team in Kansas City! We're urgently seeking passionate individuals to deliver exceptional support experiences at our upcoming hiring event. Enjoy competitive pay, comprehensive benefits, and career growth opportunities in a dynamic environment.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with exceptional professionalism
- Document interactions accurately in CRM systems
- Collaborate with technical teams to resolve complex issues
- Meet/exceed performance metrics for response time and resolution
- Identify upsell opportunities to enhance customer satisfaction
- Participate in ongoing training programs
Qualifications
- High school diploma or equivalent (degree preferred)
- 1+ years customer service experience
- Strong communication and problem-solving skills
- Proficiency with CRM software (e.g., Salesforce)
- Ability to work flexible shifts including evenings/weekends
- Positive attitude and resilience under pressure