Job Description
Join our dynamic team at ConnectCare Solutions as a Customer Service Representative and start making an immediate impact! We're seeking passionate individuals to deliver exceptional support experiences for our diverse client base. With competitive compensation, comprehensive training, and a collaborative work environment, this is your opportunity to launch or advance your customer service career in Austin's thriving tech hub.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve billing, technical, and account-related issues efficiently using CRM systems
- Document interactions accurately in Salesforce while maintaining strict data confidentiality
- Collaborate with technical support teams to escalate complex issues
- Meet/exceed performance metrics including CSAT scores and resolution times
- Contribute to process improvement initiatives to enhance service quality
Qualifications
- High school diploma or equivalent; college degree preferred
- Minimum 1 year customer service experience in high-volume environments
- Proficiency with CRM platforms (Salesforce, Zendesk) and Microsoft Office Suite
- Exceptional communication skills with clear articulation in English
- Ability to multitask and prioritize in fast-paced settings
- Strong problem-solving skills with attention to detail
- Availability for flexible shifts including weekends/holidays