Job Description
Are you ready to launch a stable, full-time career in customer service? Apex Customer Solutions is currently hiring compassionate and detail-oriented individuals for our growing team in Houston, Texas. We pride ourselves on delivering exceptional support and offer comprehensive paid training to set you up for success from day one.
As a Customer Service Representative, you will be the friendly voice of our brand, helping clients resolve inquiries, process orders, and ensure their satisfaction. Whether you are an experienced professional or looking for your first job, our supportive environment is the perfect place to grow.
Why Join Us?
- Competitive Pay: Earn between $18.00 and $24.00 per hour.
- Training: Receive extensive, paid training with no prior experience needed.
- Benefits: Health, dental, and vision insurance available after 90 days.
- Work-Life Balance: Flexible scheduling options and paid time off.
Responsibilities
- Handle high-volume inbound and outbound calls with a positive and professional attitude.
- Resolve customer issues and inquiries efficiently using our CRM software and database systems.
- Assist clients with product information, account details, and technical troubleshooting.
- Document interactions accurately and concisely in the company database.
- Collaborate with team leads and management to improve service standards and customer satisfaction scores.
- Identify opportunities to cross-sell or upsell products based on customer needs and feedback.
Qualifications
- High School Diploma or GED required.
- Previous customer service experience is a plus but not required due to our paid training program.
- Basic computer literacy and typing skills (40+ WPM).
- Strong verbal communication and active listening skills.
- Ability to work full-time hours, including weekends and holidays as needed.
- Must be authorized to work in the United States.