Job Description
Join our dynamic team immediately! Oakland Customer Solutions Inc. is seeking passionate Customer Service Representatives to join our award-winning support team in Oakland. Enjoy competitive pay, flexible scheduling, and a collaborative environment where your voice matters. Immediate start available! Perfect for career changers and experienced professionals alike. Apply now to begin your rewarding journey in customer excellence.
Responsibilities
- Handle high-volume inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency while maintaining SLA compliance
- Document interactions accurately in CRM systems and escalate complex cases appropriately
- Collaborate with cross-functional teams to improve customer experience workflows
- Meet/exceed performance metrics including CSAT, FCR, and AHT targets
- Actively contribute to team training and knowledge base development
Qualifications
- Minimum 1 year customer service experience in fast-paced environment
- Exceptional verbal/written communication skills with neutral accent
- Proficiency in CRM software (Salesforce preferred) and MS Office Suite
- Ability to multitask while maintaining attention to detail
- Strong problem-solving skills with a solutions-oriented mindset
- Flexibility to work rotating shifts including weekends/holidays
- High school diploma or equivalent; college degree preferred