Job Description
Are you looking for an exciting opportunity to join a growing team?
Apex Call Center Solutions is hosting an Urgent Hiring Event for talented individuals in Oklahoma City, OK and Florida. We are looking for dedicated Customer Service Representatives to join our dynamic teams immediately. This is a fantastic opportunity to start a rewarding career in customer support with competitive pay and comprehensive benefits.
Why Join Us?
- Competitive hourly rate ($16.00 - $22.00/hr)
- Comprehensive medical, dental, and vision insurance
- Flexible scheduling options
- Paid training and professional development opportunities
- Supportive and inclusive work environment
Responsibilities
- Handle inbound and outbound customer inquiries regarding products, services, and account status with patience and professionalism.
- Resolve customer complaints and issues efficiently while maintaining a high level of customer satisfaction.
- Document all customer interactions accurately and thoroughly in the CRM system.
- Identify upsell and cross-sell opportunities to enhance customer satisfaction and contribute to company revenue.
- Follow company scripts and guidelines to ensure consistent brand messaging and compliance.
- Collaborate with team leads and peers to improve service quality and operational efficiency.
Qualifications
- High School Diploma or GED required.
- Excellent verbal and written communication skills with a focus on active listening.
- Proven experience in a customer service or call center environment is preferred but not required for the Hiring Event.
- Basic computer proficiency and typing skills (40+ wpm).
- Reliable internet connection and a quiet workspace (for remote positions).
- Ability to work flexible shifts, including evenings, weekends, and holidays.