Job Description
Join our award-winning customer service team in Virginia Beach and make an immediate impact! We're seeking passionate individuals to deliver exceptional support experiences for our diverse clientele. This is a rare opportunity to start your career with a forward-thinking company offering competitive pay, comprehensive benefits, and rapid advancement paths. Our modern downtown office features collaborative workspaces, wellness programs, and a supportive culture that values your growth.
As a Customer Service Representative, you'll be the voice of our brand, resolving inquiries with empathy and efficiency. We provide industry-leading training and mentorship to ensure your success from day one. This position includes performance-based bonuses, flexible scheduling options, and opportunities for cross-departmental growth. Don't miss this chance to build a rewarding career in one of Virginia's most vibrant communities!
Responsibilities
- Handle 50+ customer interactions daily via phone, email, and chat with 95%+ satisfaction rate
- Resolve billing, technical, and product inquiries using CRM systems and knowledge bases
- Document interactions accurately in Salesforce while maintaining HIPAA/GDPR compliance
- Collaborate with technical teams to resolve complex issues within 24-hour SLA
- Identify upsell opportunities and cross-reference customer needs with service offerings
- Participate in weekly coaching sessions to refine communication techniques
- Maintain 99% attendance and punctuality standards
Qualifications
- High school diploma or equivalent; associate's degree preferred
- 1+ years customer service experience in B2C or B2B environments
- Proficiency with CRM platforms (Salesforce, Zendesk) and MS Office Suite
- Exceptional problem-solving skills with demonstrated conflict resolution abilities
- Clear, professional communication skills in English (bilingual Spanish a plus)
- Type 45+ WPM with 98% accuracy in data entry tasks
- Ability to work flexible shifts including evenings/weekends as needed