Job Description
Join our elite night shift team at Pacific Connect Solutions! We're seeking passionate Customer Service Representatives to deliver exceptional experiences while our clients rest. Enjoy premium pay differential, flexible scheduling, and career advancement opportunities. Our upcoming hiring event is your fast-track to joining a company that rewards dedication with competitive benefits and growth. Don't just work nights – build your future with us!
Responsibilities
- Handle high-volume inbound/outbound customer inquiries across multiple channels (phone, email, chat)
- Resolve complex issues using CRM tools and escalation protocols
- Document interactions accurately in Salesforce with 98%+ compliance
- Collaborate with global teams to ensure seamless customer experiences
- Maintain 95%+ satisfaction score through personalized solutions
- Participate in continuous training for product/process updates
- Identify improvement opportunities through performance analytics
- Adhere to PCI compliance standards during payment processing
Qualifications
- 2+ years customer service experience with night shift exposure
- Proficiency in Salesforce, Zendesk, and Microsoft Office Suite
- Exceptional conflict resolution and de-escalation skills
- Minimum 40 WPM typing speed with 95% accuracy
- Ability to maintain composure during peak call volumes
- Active BLS/CPR certification preferred
- Associates degree in business or related field
- Fluency in English/Spanish bilingual certification