Job Description
Join our dynamic team in Raleigh, NC as a Customer Service Representative with immediate hire opportunities and comprehensive paid training! We're seeking passionate individuals to deliver exceptional support experiences while launching their careers in a fast-paced environment. Enjoy competitive pay, full benefits, and growth potential in one of America's most vibrant tech hubs.
Why Choose Us?
- Immediate hire with paid training program
- Comprehensive health benefits and retirement plans
- Career advancement opportunities in a growing company
- Modern downtown Raleigh office with flexible scheduling
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and account-related issues efficiently
- Document interactions in CRM systems with 100% accuracy
- Collaborate with technical teams to resolve complex escalations
- Meet/exceed monthly performance metrics (CSAT, AHT, FCR)
- Participate in continuous improvement initiatives
- Maintain thorough knowledge of products/services
Qualifications
- High school diploma or equivalent required
- 1+ years customer service or call center experience preferred
- Strong communication and problem-solving skills
- Proficiency with CRM software (Salesforce, Zendesk)
- Ability to type 40+ WPM with high accuracy
- Flexible availability including evenings/weekends
- Passion for helping customers and teamwork
- Must pass background check and drug screen