Job Description
Join Boston's fastest-growing remote call center team! GlobalConnect Solutions is urgently hiring talented Customer Service Representatives for our Boston and New York operations. Enjoy competitive pay, flexible scheduling, and 100% remote work while making a real impact.
Our ideal candidates are passionate about customer experience and thrive in dynamic virtual environments. No commute, no cubicles – just professional growth from the comfort of your home office. We offer comprehensive training and career advancement opportunities.
Responsibilities
- Handle inbound/outbound customer inquiries with professionalism and empathy
- Resolve billing, technical, and service issues through multiple channels
- Meet/exceed daily performance metrics (call quality, resolution time)
- Document interactions accurately in CRM systems
- Collaborate with team leads to improve service processes
- Participate in ongoing product and soft-skills training
- Maintain positive customer satisfaction scores
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service/call center experience
- Exceptional verbal/written communication skills
- Proficient with Windows OS and web-based tools
- Quiet, dedicated home office space with reliable internet
- Ability to work flexible shifts including evenings/weekends
- Type 35+ WPM with strong attention to detail
- US citizenship or valid work authorization required