Job Description
Join our award-winning Austin call center team and launch your career with immediate opportunities! ConnectPoint Solutions is seeking enthusiastic Customer Service Representatives for immediate full-time roles with comprehensive paid training. No experience necessary – we provide all tools for success in a dynamic, supportive environment. Enjoy competitive pay, benefits, and career growth opportunities in Austin's thriving tech hub.
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries using CRM systems and knowledge bases
- Document interactions accurately in customer databases
- Meet/exceed performance metrics for call quality and efficiency
- Collaborate with team members to improve service delivery
- Participate in ongoing training and development programs
Qualifications
- High school diploma or equivalent required
- Strong verbal communication and active listening skills
- Ability to navigate multiple software systems simultaneously
- Resilience under pressure and patience with diverse customer needs
- Reliable transportation to Austin, TX location
- Flexible availability including evenings/weekends as needed
- Passion for helping others and problem-solving mindset