Job Description
Join our award-winning customer service team in Sacramento! We're urgently hiring dedicated professionals to deliver exceptional support experiences. As a Customer Service Representative, you'll be the voice of our brand—resolving inquiries with empathy and precision. This full-time role offers competitive pay, comprehensive benefits, and growth opportunities within a supportive environment. Don't miss our exclusive hiring event! Apply now to start your career journey.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve product/service issues with first-call resolution focus
- Document interactions accurately in CRM systems
- Collaborate with cross-functional teams to resolve complex cases
- Meet/exceed performance metrics (CSAT, AHT, FCR)
- Contribute to process improvement initiatives
- Attend mandatory training sessions and team meetings
Qualifications
- 1+ years customer service experience
- Proficient in CRM software (Salesforce preferred)
- Exceptional verbal/written communication skills
- Strong problem-solving abilities
- Ability to work flexible shifts including weekends
- High school diploma or equivalent
- Passion for delivering outstanding customer experiences
- Valid California driver's license (if applicable to role)