Job Description
Join our dynamic team at Nexus Solutions Group as a Local Customer Service Representative and start your career journey immediately! We're seeking passionate individuals to deliver exceptional customer experiences directly from our Indianapolis headquarters. This is your chance to make an immediate impact in a supportive environment with comprehensive training and growth opportunities.
As a key member of our customer success team, you'll be the first point of contact for our valued clients, resolving inquiries with professionalism and efficiency. We offer competitive compensation, flexible scheduling options, and a collaborative culture that celebrates your contributions. Don't wait – apply today and begin your new career tomorrow!
Responsibilities
- Handle inbound/outbound calls, emails, and live chats with professionalism and empathy
- Resolve customer inquiries regarding products, services, and account information
- Document interactions accurately in CRM systems while maintaining data integrity
- Collaborate with support teams to resolve complex issues and ensure customer satisfaction
- Meet/exceed performance metrics including response times and resolution rates
- Identify opportunities for process improvements and share feedback with supervisors
- Participate in ongoing training to enhance product knowledge and service skills
Qualifications
- High school diploma or equivalent required; associate's degree preferred
- 1+ years customer service experience in a fast-paced environment
- Exceptional verbal/written communication skills with active listening abilities
- Proficiency in CRM systems (e.g., Salesforce, Zendesk) and MS Office Suite
- Strong problem-solving skills with ability to de-escalate sensitive situations
- Availability to work flexible shifts including evenings/weekends as needed
- Positive attitude with commitment to delivering outstanding customer experiences
- Ability to pass background check and drug screening