Job Description
Join our award-winning team at Global Connect Solutions! We're hosting an exclusive hiring event for passionate individuals to become Customer Service Representatives in Jacksonville, FL. Enjoy competitive pay, comprehensive benefits, and a dynamic work environment where your voice matters.
Event Details:
Date: October 15, 2023
Time: 9:00 AM - 4:00 PM
Location: 123 Harbor Drive, Jacksonville, FL 32202
What to Bring: Resume, government ID, and proof of eligibility to work in the US.
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (e.g., call resolution time)
- Collaborate with team members to enhance customer experience
- Participate in ongoing training programs
- Identify opportunities for process improvements
Qualifications
- High school diploma or equivalent (GED)
- 1+ years customer service or call center experience
- Strong verbal communication and active listening skills
- Ability to type 35+ WPM with high accuracy
- Proficient in CRM software (e.g., Salesforce, Zendesk)
- Flexible schedule availability (including evenings/weekends)
- Positive attitude and problem-solving mindset
- Background check and drug screen required