Job Description
Join our award-winning team as a Customer Service Representative and make an immediate impact! We're seeking passionate individuals to deliver exceptional support experiences for clients across Seattle, WA and North Carolina. This full-time position offers competitive pay, comprehensive benefits, and same-day start opportunities. As a key member of our client success team, you'll resolve inquiries, build customer loyalty, and contribute to our industry-leading satisfaction metrics. Training provided for all technical systems and soft skills development.
Responsibilities
- Resolve customer inquiries via phone, email, and chat channels with 95% first-contact resolution rate
- Process orders, returns, and service requests using CRM tools
- Document interactions accurately in Salesforce and maintain detailed case notes
- Collaborate with technical support teams to resolve complex issues
- Meet daily KPIs for average handling time and customer satisfaction scores
- Identify upsell opportunities and promote additional services
- Participate in weekly coaching sessions and performance reviews
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience in B2B or B2C environments
- Proficiency with CRM systems (Salesforce experience a plus)
- Exceptional verbal/written communication skills
- Ability to work flexible shifts including evenings and weekends
- Strong problem-solving and conflict resolution abilities
- Must pass background check and drug screening
- Authorized to work in the United States