Job Description
Join our exclusive hiring event for passionate Customer Service Representatives in New York City! GlobalConnect Solutions is seeking dynamic individuals to deliver exceptional support experiences across multiple channels. This full-time role offers competitive compensation, comprehensive benefits, and growth opportunities in a fast-paced tech environment. Event Details: October 15-17, 2023 | 9 AM - 5 PM EST | 350 5th Avenue, NYC. Walk-ins welcome! Bring your resume and enthusiasm to connect with hiring managers directly.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with 95%+ satisfaction rate
- Resolve complex issues using CRM tools and escalate to specialists when needed
- Document interactions accurately in Salesforce and maintain call quality standards
- Collaborate with cross-functional teams to improve service processes
- Meet/exceed monthly KPIs for resolution time, first-contact resolution, and customer retention
- Participate in ongoing training to master product knowledge and communication techniques
Qualifications
- Minimum 1 year customer service experience in high-volume environment
- Proficiency with CRM platforms (Salesforce preferred) and MS Office Suite
- Exceptional verbal/written communication skills with multilingual abilities a plus
- Ability to multitask and prioritize tasks in fast-paced settings
- High school diploma or equivalent; college degree preferred
- Positive attitude with proven problem-solving abilities
- Available to work flexible shifts including weekends and holidays